Connected is fantastic. We inherited a crappy A/C unit when we bought this house. Each time there were A/C issues, Connected came out immediately and fixed everything quickly (replacing the capacitor, freon leak, etc.). We dealt with David each time and he is professional, knowledgeable, super patient and thoroughly explained everything to me. I really liked how he didn't try to upsell me or put any pressure...and just seemed like an honest no bulls--t type of person.
When it finally came down to getting a new unit, I got a bid from Connected & 4 other companies. After speaking to every company, I genuinely only liked & trusted Connected and 1 other company. Everyone says that it's less about which A/C brand you pick and more about the company you choose to do the install. Connected was also the lowest estimate.
The day of the job, David brought 4 other guys with him and they knocked out the new Bryant A/C and coils installation in just 3.5 hours (would have been even faster if they didn't have to remove a door to get the old unit out). Everyone was fantastic, professional and we are very happy we went with Connected! Also, they give a 2-year warranty on their labor when a lot of companies only offer 1 year.